Privacy Policy

Privacy Policy

This Privacy Policy explains what personal data is collected when you use the cstore.com.ng and the services provided through it (together with the “Service”), how such personal data will be used, shared.

BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree or are unable to make this promise, you must not use the Service. In such a case, you must contact the support team via email to request  deletion of your account and data.

“Process”, in respect of personal data, includes collecting, store, and disclose to others.

1. PERSONAL DATA CONTROLLER

An Online Marketplace, Connect Store, a company registered in the Federal Republic of Nigeria, will be in charge of your personal data, rendering a variety of services and providing an exclusive agent to verify goods/services before purchasing to avoid scams.

In relation to certain categories of personal data expressly specified below

• a) car dealers' transaction data relating to sales at the car auction
• b) personal ID, Bank ID and САС of car dealers
• c) the Required Information of car sellers and car dealers

2. CATEGORIES OF PERSONAL DATA WE COLLECT

We collect data you give us voluntarily (for example, an email address). We also collect data automatically (for example, your IP address).

2.1 Data you give us.

You may be asked to provide us with information about yourself when you register for and/or use the Service. This information includes: first name, last name, phone number, email, gender, date of birth (together “Required Information”), address details, working hours etc., as well as access to your photos, albums and their metadata. Obtain a copy of your ID or similar identification document before you can post an advertisement in the Mobile Phones category, unblock your account, or make a duplicate account the primary account. You will need to provide us with your Bank ID and САС (certificate of incorporation of legal entity) if you want to participate in car auctions as a dealer.

To use our Service and register an account, you will need to provide Required Information. You will be able to use the Service even if you do not give this data to us, but some Service’s functionality may be limited to you (for example, if you do not register an account, you will not be able to chat with other users, post ads, see contact details of other users).

Sometimes you may also need to provide to us additional information in the communication with our Support Team in order to fulfill your request (for example, if your account was previously blocked, we may ask you to confirm your identity by providing an ID document).

While posting an announcement on the Service, you can decide to provide additional personal information on yourself. For example, you can decide to make your CV publicly accessible. You acknowledge that by providing your personal data in the announcement you are making such data publicly available. Moreover, we will make public some data from your profile in order to provide the Service, as this will enable us to facilitate communication and transactions between users.

You should carefully consider risks associated with the fact that you make certain information – in particular, your phone number, address, or exact location – publicly available.

2.2. Data provided to us by third parties

When you decide to log in using Facebook, we get personal data from your Facebook account. This includes your profile image, name, and Facebook ID. Unless you opt-out on the Facebook Login screen, we will also collect other data, such as email address, gender, date of birth, friends list, and location as listed in your Facebook profile.

For more information, please refer to the Facebook Permissions Reference (describes the categories of information, which Facebook may share with third parties and the set of requirements) and to the Facebook Data policy. In addition, Facebook lets you control the choices you made when connecting your Facebook profile to the App on their Apps and Websites page.

2.3 Data about how you found us

We collect data about your referring URL (that is, the place on the Web where you were when you tapped on our ad).

2.3.1. Device and Location data.

We collect data from your device. Examples of such data include: language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and Facebook ID.

2.3.2. Usage data

We record how you interact with our Service. For example, we log the features, and content you interact with, how often you use the Service, how long you are on the Service, what sections you use, how many ads you watch.

2.3.3. Advertising IDs

We collect your Apple Identifier for Advertising (“IDFA”) or Google Advertising ID (“AAID”) (depending on the operating system of your device). You can typically reset these numbers through the settings of your device’s operating system (but we do not control this).

2.3.4. Transaction data

When you make payments through the Service, you need to provide financial account data, such as your credit card number, to our third-party service providers. We do not collect or store full credit card number data, though we may receive credit card-related data, data about the transaction, including: date, time and amount of the transaction, the type of payment method used.

2.3.5. Cookies

Please see our cookies policy to find out more about our use of cookies.

3. DATA PROTECTION PRINCIPLES

In our data protection practices we strive to, in particular, to provide that personal data is:

• processed in accordance with specific, legitimate and lawful purpose consented to by you;
• is adequate, accurate and without prejudice to the dignity of human person;
• stored only for the period within which it is reasonably needed; and
• secured against reasonably foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, manipulations of any kind, damage by rain, fire or exposure to other natural elements.

4. FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA

We process your personal data:

4.1. To provide our Service

This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues.

4.2. To customize your experience

We process your personal data to adjust the content of the Service and make offers tailored to your personal preferences and interests.

4.3. To manage your account and provide you with customer support

We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests. For this purpose, we may send you, for example, notifications or emails about the performance of our Service, security, payment transactions, notices regarding our Terms of Use or this Privacy Policy.

4.4. To communicate with you regarding your use of our Service

We communicate with you, for example, by push notifications or in the chat. As a result, you may, for example, receive a notification whether on the Website or via email that you received a new message on connect store. To opt out of receiving push notifications, you need to change the settings on your browser or mobile device. To opt out of certain type of emails, you need to follow unsubscribe link located in the footer of the email, by contacting our support team at cs.connectstore@gmail.com, or in your profile settings.

The services that we use for these purposes may collect data concerning the date and time when the message was viewed by our users, as well as when they interacted with it, such as by clicking on links included in the message.

4.5. To research and analyze your use of the Service

This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop Jiji and our new products. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what features and sections of Jiji our users like more, what categories of users use our Service. In the case of the Agent section, for example, we may focus on improving it to help verify your request before purchasing.

4.6. To send you marketing communications

We process your personal data for our marketing campaigns. We may add your email address to our marketing list. As a result, you will receive information about our products, such as for example, special offers, and products of our partners. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails, by contacting our support team at cs.connectstore@gmail.com, or in your profile settings.

We may also show you advertisements on the Website, and send you push notifications for marketing purposes. To opt out of receiving push notifications, you need to change the settings on your device or/and browser.

4.7. To personalize our ads

We and our partners use your personal data to tailor ads and possibly even show them to you at the relevant time. For example, if you have visited our Website, you might see ads of our products, for example, in your Facebook’s feed.

We may target advertising to you through a variety of ad networks and exchanges, using data from advertising technologies on and off of our Services like unique cookie or similar tracking technology, pixel, device identifiers, geolocation, operation system information, email.

4.8. To enforce our Terms and Conditions of Use and to prevent and combat fraud

We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Term of use).

4.9. To comply with legal obligations

We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.

4.10. To process your payments

We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and use the paid features of the Service.

5. UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA

We process your personal data, in particular, under the following legal bases:

5.1. your consent;

On this basis we use your cookies as described in our cookies

5.2. to perform our contract with you;

5.3. for our (or others') legitimate interests; Under this legal basis we, in particular:

• communicate with you regarding your use of our Service

This includes, for example, sending you push notifications reminding you that you have unread messages. The legitimate interest we rely on for this purpose is our interest to encourage you to use our Service more often. We also take into account the potential benefits to you.

• research and analyze your use of the Service

Our legitimate interest for this purpose is our interest in improving our Service so that we understand users’ preferences and are able to provide you with a better experience (for example, to make the use of our mobile application easier and more enjoyable, or to introduce and test new features).

• send you marketing communications

The legitimate interest we rely on for this processing is our interest to promote our Service in a measured and appropriate way.

• personalize our ads

The legitimate interest we rely on for this processing is our interest to promote our Service in a reasonably targeted way.

• enforce our Term of use and to prevent and combat fraud

Our legitimate interests for this purpose are enforcing our legal rights, preventing and addressing fraud and unauthorized use of the Service, non-compliance with our Terms of Use .

5.4. to comply with legal obligations.

6.1. Law enforcement agencies and other public authorities

We may use and disclose personal data to enforce our Term of use , to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.

6.2. Third parties as part of a merger or acquisition

As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

7. AVAILABLE REMEDIES

If there is a data breach that may cause a risk to the rights and freedoms of individuals, we will notify competent supervisory authorities, when such notification is mandatory. If the risk is assessed by us as “high”, we will also notify the affected data subjects without undue delay. The time frame for such notification will be developed by us based on the number of affected data subjects and the time needed to collect contact information for notifications.

If the measures taken or proposed to be taken in response to the breach did not address your concerns, you have the right to lodge a complaint with a competent supervisory authority or to seek redress in a court of competent jurisdiction.

8. NO LIMITATION CLAUSE

No limitation of liability shall avail us in case we act in breach of the principles set out in Section 3.

9. HOW YOU CAN EXERCISE YOUR RIGHTS

To be in control of your data, you have the following rights:

Accessing / reviewing/updating / correcting your data. You may review, edit, or change the personal data that you had previously provided to Connectstore in the settings section on the Website.

You may also request a copy of your data collected during your use of the Service at.

Deleting your data. You can request the erasure of your data by sending us an email at cs.connectstore@gmail.com.

When you request the deletion of your data, we will use reasonable efforts to honour your request. In some cases, we may be legally required to keep some of the data for a certain time; in such an event, we will fulfil your request after we have complied with our obligations.

Objecting to or restricting the use of your data (including for direct marketing purposes). You can ask us to stop using all or some of your data or limit our use thereof by sending a request to cs.connectstore@gmail.com.

The right to complain to a supervisory authority. We would love for you to contact us directly, so we could address your concerns. Nevertheless, you have the right to complain to a competent data protection supervisory authority. 

10. AGE LIMITATION

We do not knowingly process personal data from persons under 16 years of age. If you learn that anyone younger than 16 has provided us with personal data, please contact us at cs.connectstore@gmail.com.

11. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

12. DATA RETENTION

We will store your data for as long as it is reasonably necessary for achieving the purposes outlined in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you have a Connect store account. We will also retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will store your hashed email address, phone number, identification documents, and information regarding your account being blocked after fulfilling your request to delete your data.

13. CONTACT US

You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your data please contact us at cs.connectstore@gmail.com

Effective as of 20 October  2022